（兼職：按每小時20元結算，接受在校大學生應聘）1. Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.任何時候都要以客人的名字稱呼客人, 用專業的水平和客人交流2. Always offers an alternative if a requested service is unavailable.在某些項目不允許的情況下要給客人提供多重選擇3. Always visible to guests by being present at the reception desk.當客人出現在前臺時要在第一時間內察覺, 并給予專業服務4. Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products對于悅榕莊水療的各種服務項目和設施設備要熟記于心, 便于隨時對服務和產品進行升級銷售.5. Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards.按照酒店的規定,專業,客氣,有禮貌的接聽來電.6. Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.按照本部門的程序,接受和準確的為客人預定7. Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures..確保所有的出納運作都與酒店財務部的操作程序保持一致.8. Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in orderto enhance guest satisfaction承擔責任, 在處理一些低級客人的無理要求時要表現出果斷的判斷力,以提高客人的滿意度.9. Refers major guest objections to immediate superior to prevent further guest dissatisfaction.針對一些重要客人對我們工作的反對或不理解時,及時上報上級以免增加客人的不滿意感.